FAQ

Booking (14)

Before Booking (8)

Why Does Sentuh Need My Personal Details For Registration?

Don’t worry, we valued your personal details very much and it is only used for security reasons within the website and as a part of safety precautions for both side.

Is There Any Other Fee I Have To Pay?

NO. Prices are inclusive of transportation, product use and services charge. But, we will only charge transportation fee to customer whose location out of covered zone, and insist to get our service.

How Do I Choose My Therapist

We will provide you the best therapist available depending on the therapist’s schedule & area covered. Due to the Muslim-friendly practices and safety measurement, therapist preference is according to client’s gender. We shall provide male therapist for male client and female therapist for female client only.

Can I Choose Therapist Of Opposite Gender?

No, you can only choose therapist of the same gender. We commit to protect your safety and safeguard your privacy and modesty.

Can I Book On The Same Day

It is advisable that you book a few days ahead as our therapist’s schedule might be full on that day.

I Registered On Website But I Have Not Received Any Verification Code Email

Sometimes the verification code went to the spam box.

Why Can’t I Book Even Though My Area Is Covered?

This is most likely because the therapist’s schedule is full. You may choose a different time slot.

Can I Book A Couple Treatment?

Yes, you can have a couple treatment for husband and wife, mother daughter, sisters, brothers and the like. However, the slot availability will be depending on the therapist’s schedule. You may book two times on the website.

During Session (3)

Do I Need To Remove My Clothing?

Our therapists are trained to properly drape your body to protect your modesty and theirs. We provide you with spa disposable underwear or you may choose to wear your own. However, you may dress accordingly to your comfort. If you feel uncomfortable being nude, you may leave on your undergarments. If you feel comfortable nude, you may undress completely and position your body under the sheet.

How Long Do I Have To Be Prepared Before The Treatment Starts?

Please get ready 15 minutes prior to your scheduled treatment time to ensure you get the most benefit from your appointment. Late preparation may make it necessary to limit time for your treatment so the next guest is not delayed.

How Early Can I Expect Therapist To Arrive At My Place?

Our therapist will arrive between 15-30 minutes prior to treatment start time, depending upon the setup required.

After Session (3)

Can I Tip The Therapist?

If you enjoy the treatment and would like to tip the therapist, please feel free to do so. There is no predetermined tip rate, so tip away.

 

 

Can I Re-book The Same Therapist?

Yes, definitely! You will be given the option to re-book with the same therapist on your subsequent bookings. However, please note that it will be subject to the particular therapist availability.

Can I Book The Wellness Service Sentuh Directly With A Therapist Instead Of Through Sentuh?

This is strictly not allowed. All Sentuh therapists has to go through the Sentuh booking platform to receive jobs, vice versa all booking by the customers has to be done on the platform.

 

 

Treatment (4)

How Does Sentuh Work?

With Sentuh, experience the best standard wellness services to your place. Be it at home, hotel, office, or an event. Set your preferred appointment date and time. Our therapist will arrive at your doorstep ready for service. Just relax, sit back and enjoy your treatment.

What’s The Difference Between Normal Facial & Treatment Facial?

Normal Facial involves cleaning the skin thoroughly and removing dead skin, blackhead & whitehead. Treatment Facial is a customized treatment based on customer’s specific skin concern. Basically it is Normal Facial with additional steps that are customized to your skin problem. Our therapist will analyze the customer’s skin concern first before starting the treatment.

Does The Facial Treatments Involves Removing Whitehead & Blackhead

Yes, our facial treatment does cover the process of removing of whitehead and blackhead for both Normal Facial & Treatment Facial.

What’s The Difference Between Aromatherapy Full Body Massage & Traditional Full Body Massage

Aromatherapy Full Body Massage is a more relaxing massage with more moderate pressure used by the therapist. Traditional Full Body Massage is more intense, and involves stretching, stepping, long kneading strokes & pressure.

About Product Used (2)

What Products Will The Therapist Use?

Sentuh therapists strictly only uses products that are verified and approved by KKM such as Biossentials and ADANIA products.

Can I Request To Use My Own Product?

No. Sentuh will only use ADANIA products for facial treatment and BIOSSENTIAL products for body treatment.

Other Enquiry (6)

I Have Skin Problem/ Disease, Can I Still Use Your Service?

Before customer makes a booking, please explain your condition at the remarks box. Identify your skin problem clearly; such as eczema, allergic etc. The booking will be accepted based on your condition; based on their explaination in the remark box. Please note that our therapist has the right to not proceed with the treatment if they find that the customer’s condition is too severe and not as specified in the remark box . There will be NO refund if the customer fails to explain clearly or misrepresent their condition.

I Am Currently Pregnant, Can I Get Sentuh Services?

It is not advisable for expecting mothers to undergo massage treatment. We will only allow them to get facial services. However, if the customer insists on getting our massage service, we will only perform massage on head, shoulder and hand with no discounted price.

Therapist Started Their Job Late But Finish Right On Time. How Do I Complaint About This

Please note that therapist will perform their duties according to duration that has been predetermined. However, if the therapist arrives at your location before the scheduled time to ensure they can start on time, but the customer is not available, our therapist will shorten the treatment time to keep their schedule and their upcoming job. It is advisable to spare some time before the start of the predetermined treatment for the therapist to make preparation. On the other hand, if the therapist arrives at your location late and started the treatment late, they have the responsibility to complete the predetermined duration of the service.

Do I Need To Prepare My Own Massage Table, Sheets Etc For My Wellness Service?

We provide massage bed, sheets, disposable amenities, massage oils and other amenities for your convenience. So there is no need to worry!

Do You Provide Massage Treatment For Stroke Patients?

For stroke patients and patients with serious medical conditions, it is advisable to get permission from your doctor first before booking any treatments from us.

I Have Some Feedback & Complaint, Where Do I Submit Them?

You can email us your feedbacks or complaints to info@sentuh.my or you can always DM us on our Instagram (https://www.instagram.com/sentuh.my/) . For those who have completed a treatment with us, you will receive a feedback email, which will take you to the feedback form.

For Therapist To Be (1)

How Long Is The Activation Process For The Therapist Application After Registration

Account registration will be validated within 1 working day.

Payment (2)

How Do I Make My Payment?

Payment can be made through SenangPay, Maybank QRPay, credit card or debit card.

Can I Get Refund For My Payment Since The Booking Has Been Cancelled?

Any cancellation or request to reschedule should be made 24 hours before the scheduled booking to get full refund. If cancellation is made less than 6 hours, we will only refund 50% of the price since therapist time has been blocked. If cancellation is made less than 3 hours, we will not do any refund.